Orders are packed and shipped daily, Monday through to Friday (except public holidays).
Please expect delays over public holidays, extreme weather conditions and property access for delivery.
For shipment updates please use the tracking link provided or contact your local postal service with your tracking number.
Please note, shipping charges are not refunded in the case of a return.
By accepting our terms and conditions upon placing your order you agree that iland co. is not liable for any delay in delivery. Please allow an additional 5 to 7 business days for delivery of any orders to Western Australia or outside of a metropolitan area.
We have limited control over delivery times and recommend phoning the carrier listed on your email notification. Drivers are not hired by iland co. and therefore out of our control. Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Any shipments to the UAE must be to a PO Box.
*We currently are not shipping to Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal and Afghanistan due to unreliable postal services.
* iland co. is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by iland co. or refunded. Please check with your local government before ordering.